ABOUT GENERATIONAL DESIGN WORKS

Where are you located?

Just outside of Barrie, Ontario in the hamlet of Utopia.

Where can I buy the clocks?

We are happy to provide shop visits at any time for viewing current inventory. You can also preview inventory online at www.generationaldesign.ca/shop and in our etsy shop at www.etsy.com/ca/shop/GenerationalDesignCo.

Artisan Shows are a bit unknown at the moment, with word that the last show of 2020 has now been officially cancelled. Not yet sure what 2021 will bring with respect to in person experiences!

Do you offer guarantee on your products?

Absolutely! We offer a lifetime guarantee on the manufacturing of the clock, including the wood, metal and finish. The clock mechanism carries a one year manufacturer’s warranty.

Do you offer any discounts?

We try to keep our prices as fair as possible, doing our part to keep costs low through efficiencies which is in turn passed on to you. These clocks are a serious labour of love and the time invested in each one is great. Once in a while, free shipping or a small discount on clocks that have been hanging with us for too long are offered. Be sure to follow our Instagram and facebook accounts to find out about these promotions (@generationaldesignworks) or join our mailing list.

How are your clocks made?

With a whole lotta love. After coming up with the design idea in 2016, we have spent the last four years fine tuning our processes to bring you the best quality possible. From sourcing wood + metal suppliers, testing out clock hardware, fabricating + implementing proprietary methods, investing in new machinery, tens of thousands of hours (and dollars) have been invested!

Can we custom order the clocks?

Yes! Our current portfolio includes over 1000 combinations of diameters, wood species, number styles, clock hands, epoxy etc. If you have seen a combo previously on our social media or website and it’s no longer in stock, reach out and we will make you a custom piece. Please fill out our custom order form here.

Turnaround time and pricing for custom clocks?

Turnaround time entirely depends on what you are interested in. For example, rarity of the wood + epoxy work can extend the timeline. A 10% fee is applicable for all custom requests and from time to time, custom orders will be closed off when capacity has been reached.

Do you offer engraving?

Corporate + personal. Need a logo engraved? We can do that. Epoxy filled logo? Sure! Engagements, weddings, housewarming, graduation – any personalization is possible. Reach out to discuss your ideas!

HOW TO CARE FOR YOUR PRODUCT

Setting the time

Please use the round dial on the back of the clock mechanism to set the time, spinning the hands clockwise only.

Finish

The wood has been treated with a high quality wax oil finish with a UV inhibitor. If you wish to dust, please use a dry, lint free cloth (careful around the hands!).

Battery

Depending on the battery used, it should last about a year. We have had clients experience 3+ years with the same battery though!

Shipping

How much does shipping cost?

We offer flat rate shipping, $10 within the province of Ontario and $20 to the remainder of Canada and the lower 48.

How long does shipping take?

All shipments are made via expedited services – through Fedex, UPS and Canpar (ultimately depends on where you are located which service is used).

What happens after I have ordered?

After your clock is purchased, it will be tested for a minimum of 24 hours before departing the shop. You will receive an email within 48 hours with your tracking information.